Genesis of Smithtown

I can’t say enough good things about my experience at Genesis of Smithtown. Michael was absolutely fantastic to work with—friendly, knowledgeable, responsive, and genuinely focused on helping me find the right vehicle without any pressure. What really stood out was how easy the entire process was. Michael, the General Manager, and the Finance team coordinated everything on my behalf and made what is usually a stressful experience feel effortless. I was able to drive away in an amazing car the same day, and every step was handled with professionalism, kindness, and transparency. This was wholeheartedly the best dealership experiences I’ve ever had. I would highly recommend Genesis of Smithtown to anyone looking for a vehicle and a dealership that goes above and beyond.

I rarely write reviews this long, but Genesis of Smithtown truly deserves it. I actually walked into the dealership without a referral and no idea who I should speak with. It turned out to be my lucky day because Ariel Umanzor was the next salesperson available. From the moment I walked in, I was greeted by a friendly and welcoming front desk staff, and that positive experience continued throughout my entire visit. To be honest, I didn’t know much about Genesis vehicles other than what ChatGPT suggested I take a look at. Once Ariel started showing me the GV70, I was blown away by all the features, technology, and attention to detail. I originally went in thinking I wanted a white vehicle with a red interior, but after seeing it in person, I changed my mind. Ariel never rushed me or pressured me. Instead, he invited me back the next day and took the time to pull out additional vehicles so I could compare colors and options. I should also mention that before coming to Genesis of Smithtown, I visited several other dealerships and looked at a number of different vehicles. While some of the cars were nice, I was often turned off by the sales experience. In some places, I felt pressured, rushed, or like I was just another number. As someone who has spent 40 years in sales myself, I know how important it is to build trust and make people feel comfortable. I kept moving forward in my search until I found the right fit, not just in the vehicle, but in the people I was working with. The experience I had with Ariel and the team at Genesis of Smithtown stood head and shoulders above the rest. What impressed me most was that Ariel never felt like a typical salesperson. After 40 years of buying cars, I’ve met plenty of salespeople, and I can honestly say he is one of the nicest I’ve ever worked with. As someone who has spent 40 years in real estate sales, I’m very aware of how people approach sales. Ariel’s style was much more relationship based, educational, and patient. In many ways, his approach reminded me of my own, and I think that’s why we connected so well. I was also pleasantly surprised when Sales Manager Rob Hoffman came over to introduce himself. He was professional, friendly, and genuinely interested in making sure I was having a great experience. I told him how impressed I was with Ariel and with the dealership as a whole. Genesis of Smithtown is truly a class act operation. The truth is, I was originally planning to use a broker. However, after experiencing the level of service Genesis of Smithtown provides, I quickly realized the value of working directly with the dealership. This isn’t the kind of vehicle that gets dropped off in your driveway with a quick handshake and a “good luck.” Ariel spent a great deal of time showing me how everything worked and even invited me back in a week or two for another tutorial so I could learn even more about the vehicle’s features. Most people simply wouldn’t take that kind of time or care with a customer. I couldn’t be happier with my new GV70. There’s definitely a learning curve because this vehicle offers so much technology, but I’m enjoying every minute of it. Everywhere I go, people stop and say, “Wow, that’s a beautiful car.” Thank you, Ariel Umanzor, Rob Hofman, and everyone at Genesis of Smithtown for making this such a positive experience. Your professionalism, patience, and customer first approach truly set you apart. You didn’t just help me buy a car. You helped me feel confident that I made the right decision. I will absolutely recommend Genesis of Smithtown to anyone looking for a new vehicle. And don't forget to ask for Ariel!!!!

I came here because I’ve been in the market for a G90. The team here are great representatives of the Genesis brand. They knew their cars inside and out, they were completely transparent, and they weren’t pushy or manipulative at all. My salesman, Lenny Cafarelli, was super friendly, down-to-earth, and let us just look at the car and let the car speak for itself. The sales manager, Joe Campo, was also a great guy to meet. Highly recommend this Genesis dealership. Also they have rice krispies.

I had a seamless experience. The advisor Nick and Service Manager Elton really made sure I was taken care of. Solved all my issues and then some. Mycar drives phenomenally and have no complaints, highly recommend Smithtown Genesis!

Oil change and tire rotation no problem