Overall Rating
5.0
out of 5 stars
Total Reviews
11
from Yelp and Facebook
Positive Sentiment
100%
of reviews are positive

What Customers Love Most

Customers consistently praise the compassionate and professional support provided by Shawn and the veterinary team during the difficult process of end-of-life care. Families express deep gratitude for the team's kindness, responsiveness, and ability to make such a heartbreaking experience feel intimate and peaceful.

AI-powered summary based on customer reviews

Reviews

Yelp
Margaret F.
Margaret F.
Jun 2024

Sadly we had to use this service, but were fortunate to find Shawn & Dr. Erin. Their kindness helped us during a very sad time.

Yelp
Tiffany P.
Tiffany P.
Feb 2024

My family and I recently miraculously found Shawn and Dr. Erin at Heartstrings during the difficult time of saying goodbye to our beloved furbaby Buddy.  Shawn and Dr. Erin could not have been more compassionate and I highly recommend these angels on earth.  I reached out to Shawn since I was apprehensive that Buddy's regular vet would be available when Buddy's time came, and we kept in touch in the weeks that followed.  He was super responsive and was so accommodating with us and our shifting situation.  Shawn and Dr. Erin were just what we needed during the difficult time of saying goodbye to our boy. Their thoughtfulness was exceptional - they went above and beyond to give us a peaceful sendoff for our sweet boy Buddy. They delivered the level of quality we have come to expect with our boy- the service they gave us was priceless.  His send off was very well done and was a blessing to our family.  It was so peaceful and exactly what we feel Buddy deserved.  Shawn and Dr. Erin are angels on earth who provided miracles we didn't even know were possible.  Although it was incredibly painful to say goodbye, we can't imagine a better end of life transition for our family member, and will be forever indebted to Shawn and Dr. Erin for the sense of peace they brought to us during this difficult time.

Yelp
K
Kristina G.
Sep 2024

It took me a while to write this , my 16 year old spicy old man Lucas crossed the rainbow in June . I just wanted to acknowledge Shawn and Dr Erin who made this experience a very intimate and meaningful one . The care and concern and attention to detail did not go unnoticed. Thank you very much for your help ! You are angels ! I appreciate the kind follow up card too

Yelp
A
Ann-Marie D.
Aug 2024

Making the choice to euthanize our is arguably one of the hardest decision I have had to make, but it was apparent that our dog was not going to recover and was suffering. I made the call to Heartstrings at noon and Shawn walked me through the forms and let me know that he would reach out to Dr. Erin to find out whether she would be available at 3 pm that day. Dr. Erin made what could have been a very traumatic experience into a very peaceful and meaningful event. The love they have for their jobs and the caring they have for their clients and patience shows through.

Yelp
M
Mandie or Amanda
May 2024

we had to make the difficult decision to let my girl Finley go recently. Sean and Dr. William were amazing from the first phone call through the whole process. Sean was very informative and there every step of the way. Dr. William was so calm and compassionate when he came out. He was so loving toward Finley (my Great Dane) and gave us plenty of time with her to say goodbye. The services provided were impeccable and it was so comforting to be at home with her through her transition. They even hand delivered her paw print a week later and sent a sympathy card. Thank you for the services you provide and the wonderful kindness you have in your hearts! The Fuller family

Press

Amenities & Features

Services Offered
Small Animal Veterinary CareEuthanasiaMobile Veterinary Services