Overall Rating
5.0
out of 5 stars
Total Reviews
154
from Google, Yelp, and more
Positive Sentiment
100%
of reviews are positive

What Customers Love Most

Customers consistently praise the exceptional, highly personalized service provided by the team, particularly highlighting their deep expertise in navigating complex fertility insurance coverage. Clients are thrilled by the staff's responsiveness, patience, and ability to simplify the insurance process, making it a stress-free and supportive experience.

AI-powered summary based on customer reviews

Reviews

Google
Sara Moggio
Sara Moggio
3 months ago

Jen has been hands down nothing short of fantastic. When we realized we were going to have to pay out of pocket for another IVF cycle after our employer benefits ran out, Jen went above and beyond walking us through the various options to help support our fertility needs. We had only a few days before the coverage window ran out but that didn’t stop Jen. She squeezed us in to accommodate all of our questions, review how to navigate our options and much much more. The policy itself has been amazing - very transparent and easy to navigate - and is allowing us to continue our path towards parenthood. Allowing us a stress free option when navigating infertility has been the biggest gift. Thank you, Jen, for all that you do!

Google
Amanda Whittington
Amanda Whittington
3 months ago

Jen Francis is the GOAT! Her knowledge and guidance on how to pick the best plan for fertility coverage and my specific situation, plus advice when it comes to working with clinic billing and insurance, was extremely valuable. She was also great at responding to my many questions and helping me pin down the right paperwork to submit. I will only ever consult Jen when I need something insurance related. She’s truly a gem. 10/10 recommend!!

Google
Diane Bradley-Barrera
Diane Bradley-Barrera
6 months ago

Jen was fantastic to work with! She helped me navigate fertility insurance, which can feel overwhelming, and made the whole process surprisingly smooth. She was quick to respond, explained everything thoroughly, and I never felt lost or confused. Highly recommend her if you're looking for someone knowledgeable and easy to work with!

Google
miranda willi
miranda willi
7 months ago

I can't say enough good things about Jen and if I could I'd give her more than 5 stars. I needed a second insurance to cover fertility benefits and Jen was incredible. She provided very thorough but concise information to help me pick the best plan and helped me through the entire process. If you're thinking about reaching out to her, do it!

Google
Melissa McNally
Melissa McNally
8 months ago

Jen was an absolute joy to work with. She was responsive, friendly, and incredibly knowledgeable, and she explained the available plans and their differences in a clear, easy-to-understand way, which is so appreciated given how complicated health insurance can be. She was especially helpful in walking me through fertility-specific benefits. It was truly a breath of fresh air to speak with someone who understands the fertility language and all it entails. Jen knew exactly which questions to ask and provided clear, thoughtful answers about how the benefits could work alongside my current plan as secondary coverage. I highly recommend her!

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