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Start here even if you've been carrying a bag for years. None of these three are about closing - they're about paying attention to the person across the table. The methodologies in the next section only work if this part is already true.




The three that changed how I actually run an appointment, not just how I think about one. Each gives you a repeatable way to open, ask, and follow up. If you only read one section of this list, read this one.





Short, usable, and built to be read in pieces. These are the two I keep where I can grab them - the kind of book you get through in ten minutes between stops and still walk into the next appointment with something.

